FREQUENTLY ASKED QUESTIONS
It takes a minimum of 5 business days for us to process your order. Once shipped, you will get the tracking number via email and you can expect delivery according to the chosen shipping method.
Note: The processing may take longer than usual due to Holidays
As soon as you receive your shipment, we recommend you:
- Carefully inspect the contents for any physical defects or shipping damage
- Verify that you received the correct products
- Damaged merchandise is required to be reported within 7 business days of the delivery date to receive a replacement.
If you are not satisfied, follow the packing instructions listed below.
Packaging Your Return
- Returned items must be received within 15 days in original condition; washed, worn, or used items will not be accepted.
- Please include your invoice or a note with your or name, address, and order ID# with the return.
Once your item arrives back and is found to be in its original condition, a refund will go back to the same form of payment originally used for the order. If there is an alternate item or size you prefer instead, you will have to submit a new order for that alternate item.
Send your package to:
* We do not accept returns on Videos and CDs, all Poster types and Billboards, Body Jewelry, Swim Wear, Underwear, Guitar Tabs, and Books. Worn washed, or used items will not be accepted and may be returned at the customer’s expense.
Mail us to get the return address label.
**Customers are responsible for return postage. Original shipping charges, customs fees, and import taxes are non-refundable
The maximum delivery time is 25 business days after it has been shipped. If the order does not arrive within the said time, please contact us and we will refund your money.
You might receive your order in 2 or 3 parts because we ship items from our different warehouses and the shipping process we use, please do not panic if you receive one item first. All orders will be delivered within the given delivery time we have mentioned.
Orders can be canceled within 24 hours from the moment you order. We will charge a restocking fee of 4.99.00 USD on this cancellation.
We do not guarantee cancellation of orders during any period and we reserve the right to process your order. Email us to cancel your order.
Orders can be changed within 24 hours from the moment you order.
You cannot get a refund except if you have the following case:
You do not receive your order at all.
It has not been 24 hours since you placed the order!
We follow a 30-day return policy if your product is not the one you ordered. In case your product defects, please email us and we will change your product.
We do not guarantee variation of orders during any period and we reserve the right to process your order. Email us at to change your order.